Privacy & Security

pgslotsHow your personal information is stored and protected on

Your information is a responsibility we take seriously. pgslots never sells your personal data to third parties. This page clearly explains what data we collect, why we collect it, and how we keep it safe.

Last updated: January 1, 2026
Summary
Personal Data Protection
Payment Security
Never Sold to Third Parties
Cookie Policy
Right to Erasure
SSL 256-bit

Our Core Privacy Principles

6 Core Pillars of Data Protection at pgslots

Industry-leading encryption

All your data at pgslots is protected with SSL 256-bit encryption. Bank-grade security technology is used to ensure no third party can access your information.

Secure Data Storage

Your data is stored on secure, internationally certified servers. Access is restricted to authorized pgslots staff only — and only when there is a specific need.

Not Sold to Third Parties

Pgslots does not sell your name, contact details, or any personal information to advertisers or third parties. Your data is used solely for providing our services.

You're in Control

You can view, correct, or delete your information at any time. pgslots fully respects and supports those rights.

Special Protection for Payment Information

Pgslots never stores full card numbers or sensitive payment credentials. All payments are processed in compliance with PCI-DSS standards.

Marketing Opt-Out

If you no longer wish to receive promotional messages from pgslots, you can turn them off at any time in your account settings — no hassle involved.

1

What Types of Information We Collect

When you create an account and use our services at pgslots, we receive certain information. This data comes from three main sources — what you provide directly, what is collected automatically, and what we receive from third parties.

Directly provided information

  • Full name, date of birth & gender
  • Mobile number & email address
  • Residential address & district
  • National ID or passport number (collected during KYC verification)
  • Payment Method Details (Mobile Pay/Nagad number or bank account)

Automatically Collected Information

  • Device Type, Operating System & Browser
  • IP address and approximate login location
  • Gaming history, betting transactions & session duration
  • Cookie & page visit data

pgslots' Commitment: We only collect information that is genuinely needed to provide our services. We have no interest in collecting unnecessary data.


2

Why We Collect Your Information

Pgslots collects data for specific purposes only — we do not retain information without a clear reason. The main purposes are:

  • Creating and managing your account and keeping it secure
  • Processing payments and preventing financial fraud
  • Meeting legal obligations (such as KYC & Anti-Money Laundering requirements)
  • Customer Support & Issue Resolution
  • Improving Platform Experience
  • Sending you promotional offers with your consent

If pgslots ever changes the purpose for which your data is used, you will be notified in advance and, where required, your fresh consent will be obtained.


3

How Your Information Is Used

The table below provides a summary of each data type and how pgslots uses it.

Data Type Purpose of Use Legal Basis
Name, date of birth Account Verification, Age Confirmation Contract fulfillment
Mobile / Email Communication, OTP verification & security alerts Contract fulfillment
Payment Information Deposit & withdrawal processing Contract fulfillment
NID / Passport KYC verification, fraud prevention Legal Obligations
Gaming History Service improvement & responsible gaming monitoring Legitimate Interest
IP & Device Information Security, Fraud Detection Legitimate Interest
Cookie data Session Management, Remembering User Preferences Consent

4

Who Your Information Is Shared With

Pgslots does not sell your data or share it with advertisers. However, in certain circumstances, limited information may be shared with specific third parties:

  • Payment provider: Required information is shared with Mobile Pay, Nagad, Rocket, or your bank to complete transactions
  • KYC/AML service provider: For identity verification and anti-money laundering compliance
  • Legal Authorities: Under court order or regulatory authority request
  • Technology Service Providers: For cloud storage and cybersecurity services — these parties are required to comply with pgslots' privacy policy

⚠ Beyond the cases listed above, pgslots does not share your information with any third party. If you have any concerns, feel free to ask our support team.


5

Cookies & Tracking Technologies

Pgslots uses cookies on its website. Cookies are small text files stored in your browser that help remember your preferences and session details on return visits.

Types of Cookies

  • Essential cookies: Login sessions and security tokens — the site cannot function without these
  • Functional Cookies: Remembers your language, theme, and preferences
  • Analytics cookies: Helps us understand how well pgslots is performing — all data is anonymized

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.


6

How Long We Retain Your Data

Pgslots does not retain your data longer than necessary. Our general policy is:

  • Active account data: retained for the duration your account remains active
  • Financial transaction records: up to 7 years as required by law
  • KYC documents: 5 years after verification is complete
  • Customer support conversations: 3 years
  • After withdrawing marketing consent: 1 year (for audit purposes)

When an account closure is requested, pgslots deletes all data beyond legal requirements within the designated timeframe.


7

Protection of Minors' Data

Pgslots strictly does not serve anyone under the age of 18. If an underage account is detected, it is immediately suspended and all collected data is securely deleted.

A note for parents: If your child has accessed pgslots without your knowledge, please contact us immediately at support@pgslots.click. We will act promptly.


8

Your Data Rights

Pgslots fully recognises the following rights and is committed to helping you exercise them:

Right of Access

You may request to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate information we hold about you.

Right to Erasure

You may request deletion of any data held beyond legal obligations.

Right to Restrict Processing

You can request that we stop using your data for a specific purpose.

Right to Data Portability

You can request a copy of your personal data.

Right to Withdraw Consent

You can withdraw your marketing consent at any time.

To exercise any of your rights support@pgslots.clickto email us. pgslots typically responds within 30 business days.


9

Security Measures

Pgslots maintains a multi-layered security framework to protect your data, with safeguards in place at both the technical and administrative levels.

  • SSL/TLS 256-bit encryption on all data transfers
  • Two-factor authentication (2FA) for account login
  • Regular Security Audits & Penetration Testing
  • Suspicious activity detection system (Fraud Detection AI)
  • Employee data access is kept to a minimum (Least Privilege Principle)
  • In the event of a data breach, affected members will be notified within 72 hours

Please note: pgslots will never ask for your password or OTP via email or SMS. Any such message is fraudulent.


10

Privacy Policy Updates

Pgslots may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through a notice on the site. Continued use of pgslots after any changes will be taken as your acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the most recent change. We recommend checking this page regularly.


11

Contact Us

For any privacy-related questions, complaints, or requests to exercise your rights, please reach out through the following:

  • Email: support@pgslots.click
  • Live Chat: Chat button at the bottom right of any page on the site
  • Hours: 24/7, Every Day of the Week

Pgslots aims to respond to privacy-related enquiries within 72 hours.

FAQ

Most Frequently Asked Questions About Live Casino & Deposits

Yes, pgslots's Live Casino section lets you play in real time with live human dealers. Professional dealers stream directly from a studio via live camera, and you can watch them on your screen. Games typically include Baccarat, Blackjack, Roulette, and Dragon Tiger — with Baccarat and Dragon Tiger being the most popular among Bangladeshi players. To get started, log in to pgslots, go to the "Live Casino" section, choose your preferred table, set your bet amount, and hit the "Deal" or "Spin" button. You can even chat with the dealer via live chat — the whole experience feels just like a real casino.

The minimum deposit at pgslots is just ৳100. This applies across all payment methods — Mobile Pay, Nagad, and Rocket. For bank transfers, the minimum may be slightly higher, typically ৳500. First-time deposits may be eligible for a welcome bonus, though a specific deposit amount may be required to qualify — details are clearly stated on the bonus page. There are no complicated rules for your first deposit: simply use a payment method registered in your name and send it to the correct number.

Your Data Is Safe — Get Started with Confidence

Your privacy is always protected at pgslots. Register now and start playing on Bangladesh's most secure gaming platform.

SSL Secured · Data Never Sold · 18+ · Responsible Gaming

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